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Microsoft Dynamics CRM Product features include sales management, opportunity management and pipeline optimization. Sales force management can also be used. Sales literature, direct email, and other relevant information can all be found in Microsoft Dynamics CRM. You can also access the archive to see valuable information from days, months, and years back. It is possible to create a variety of applications using this platform. These applications are built on Microsoft Dynamics, but not just Customer Relationship Management. Microsoft Dynamics CRM provides a clear view of all cases to your team and allows you to get involved quickly with all communications.