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Managers are under a great deal of responsibility for creating policies that discourage abusive behavior. It is crucial to walk the talk. A policy that prohibits bullying needs to be reinforced with appropriate consequences. Sometimes managers are unable to quickly and decisively address abusive behaviour, or they don’t want to. Although bullying is common among a small proportion of employees, one bully at work can cause havoc on whole teams and entire worksites. A bully’s behavior can cause co-workers to feel the brunt long before even smart managers notice. Bullying happens among coworkers who are essentially the same. It involves the abuse of personal authority, which is distinct from other forms that involve managers or those with positional or formal power.